myfedloan Servicing is not accredited by the Better Business Bureau and the company has not rated the company. In the past three years, the BBB has completed 271 complaints against FedLoan Servicing, including 118 in the last 12 months.
Some public critics criticized the company’s customer service for being unhelpful and rude. Others have complained that FedLoan’s main Web site is outdated and not informative.
However, myfedloan 2019 other borrowers confirm that they have had no problems with FedLoan Servicing as they have had positive experiences with loan consolidation.
FedLoan Servicing, as a loan advisor to the Public Service Loan Forgiveness program, recommends that borrowers who qualify for the PSLF send an Employment Certification Form to confirm early on that they are on track.
Borrowers are also recommended to submit a new ECF each year. Although up to 8 million borrowers can qualify for pledging public services by 8 March 2018, FedLoan Servicing accepted the ECFs submitted by 874,379 borrowers as valid. myfedloan contact